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Technical Service Advisor- Madison

Scope of Position

Responsible for providing technical product service support and related training to TSI’s internal/external sales department and dealer/contractor network.    Able to directly service products when required.

Basic Function

Provide technical product service support, develop and provide technical product training to internal personnel and dealers/contractors, perform equipment start up supervision, and claims negotiation.

Essential Functions

1. Provide technical service support for dealers and contractors primarily over the phone. When necessary, this may require on-site field visits.
2. Good customer service requires that at least one TSA be available in the office (Madison and Green Bay) every week day to answer phone calls and assist our customers.
3. Provide technical service support for Inside and Outside sales as needed.
4. Work as liaison between dealers and manufacturers to resolve equipment problems and claims.
5. Negotiate and resolve claims issues that arise between our dealers and product manufacturers.
6. Oversee technical training for both TSI personnel and dealer/contractor base. This includes determining technical training topics, developing and implementing formal training support materials and programs. Training is provided at TSI facilities and remote locations. Maintain training schedules, attendee records, supplies, equipment and corporate training room lab facilities.
7. Repair damaged equipment as needed.
8. Work with warranty department to process non-standard claims.
9. Promotes and maintains a flexible cooperative, positive, team oriented attitude with and between departments and end users.
10. Ensures timely, accurate, proper records, files, data bases, etc. are developed and maintained for assigned areas of responsibility.
11. Performs other duties as assigned.

Position Requirements / Skills

1. Solid technical knowledge of HVAC products, equipment, tools, and processes. (Refrigeration cycles, Gas combustion and HVAC Chillers)
2. Excellent troubleshoot and diagnostic skills.
3. Able to work in a fast paced, multi-changing/demands technical environment.
4. Excellent organizational, detail, communication, prioritization and follow through skills.
5. Able to write and issue technical bulletins, service guides, etc.
6. Able to perform related administrative paper work, record keeping and processes.
7. Able to travel to fulfill job responsibilities.
8. Able and available to meet emergency service need which arise.
9. Strong customer service and related skills.
10. Good negotiation and problem resolution skills.
11. Able to use HVAC tools and perform hands on service and repairs.
12. Possesses basic PC proficiency in a Windows operating system.
13. Able to develop and implement effective and efficient training programs.
14. Strong group presentation and related podium skills.
Able to maintain the technical product knowledge base required to fulfill this positions job duties/responsibilities.

Equipment / Tools Operated

Proficient skill in operation of standard office equipment such as fax, phone/pager, PC and their related equipment, copy machine, calculator, printers, audio visual equipment.  Able to use basic HVAC related tools.

Please email your resume to: hr@tsihvac.com with salary requirements.

Make working at TSI your next career move!

Corporate Office Location:
Temperature Systems
5001 Voges Road
Madison, WI 53708

Equal Opportunity Employer